Comments on: Which SPM Vendor “Sucks” the Most? http://leapcomp.com/2009/02/which-spm-vendor-%e2%80%9csucks%e2%80%9d-the-most.html Thu, 09 Feb 2012 02:02:02 +0000 http://wordpress.org/?v=2.6 By: Julien Dionne http://leapcomp.com/2009/02/which-spm-vendor-%e2%80%9csucks%e2%80%9d-the-most.html#comment-4592 Julien Dionne Thu, 19 Feb 2009 04:47:23 +0000 http://leapcomp.com/?p=826#comment-4592 Yes, 3 good points. I think that most people realize the potential of having a solution oversold to them. We should keep in mind that that's often unintentional... the sales executive may not have known some of the limitation of their product, or may not have had a good understanding of the client's requirements. That's why more and more people contact me and OpenSymmetry to help them out with some of their requirement gathering, readiness assessment and vendor selection efforts. Yes, 3 good points. I think that most people realize the potential of having a solution oversold to them. We should keep in mind that that’s often unintentional… the sales executive may not have known some of the limitation of their product, or may not have had a good understanding of the client’s requirements.

That’s why more and more people contact me and OpenSymmetry to help them out with some of their requirement gathering, readiness assessment and vendor selection efforts.

]]> By: Kerek Taylor http://leapcomp.com/2009/02/which-spm-vendor-%e2%80%9csucks%e2%80%9d-the-most.html#comment-4350 Kerek Taylor Sat, 14 Feb 2009 21:30:56 +0000 http://leapcomp.com/?p=826#comment-4350 Another good posts! I think there are a combination of factors that leave clients dissatisfied. 1. Poorly managed vendor/servicer expectations. As a nascent analyst I had clients tell me on more than one occassion they were oversold by execs of both. 2. Planning/Analysis. Clients many times are caught up in the sexiness of the technology that they forget to be active partners in these things. I like to think the actual software is subordinate to the process that encompass it. 3. Execution. Every project gets bogged down. Every single one. Response by leadership both client, servicer and vendor is key. Once the blame game starts it's hard to re-rail. Kerek Taylor cariboucrossing.blogspot.com Another good posts! I think there are a combination of factors that leave clients dissatisfied.

1. Poorly managed vendor/servicer expectations. As a nascent analyst I had clients tell me on more than one occassion they were oversold by execs of both.

2. Planning/Analysis. Clients many times are caught up in the sexiness of the technology that they forget to be active partners in these things. I like to think the actual software is subordinate to the process that encompass it.

3. Execution. Every project gets bogged down. Every single one. Response by leadership both client, servicer and vendor is key. Once the blame game starts it’s hard to re-rail.

Kerek Taylor
cariboucrossing.blogspot.com

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