Comments on: Can Performance be Measured? http://leapcomp.com/2008/04/can-performance-be-measured.html Wed, 08 Feb 2012 22:05:18 +0000 http://wordpress.org/?v=2.6 By: 2of6 http://leapcomp.com/2008/04/can-performance-be-measured.html#comment-11 2of6 Thu, 17 Apr 2008 10:05:00 +0000 http://julienldionne.wordpress.com/2008/04/17/can-performance-be-measured/#comment-11 I'm not against measuring outcomes - but they do pose a problem when those measures are part of an incentive. It is my experience that measuring behaviors that lead to outcomes is a better way to structure incentives. <br/><br/>The key is to find those behaviors that are vital to the outcome desired. Reward the behavior - not the outcome. <br/><br/>I also try to find a way around percentage measures. Percentages allow for manipulation. There needs to be a combination of percentage and real number.<br/><br/>In most of the programs I deal with we try to combine some sort of calculation that takes into account percentages and "units." I’m not against measuring outcomes - but they do pose a problem when those measures are part of an incentive. It is my experience that measuring behaviors that lead to outcomes is a better way to structure incentives.

The key is to find those behaviors that are vital to the outcome desired. Reward the behavior - not the outcome.

I also try to find a way around percentage measures. Percentages allow for manipulation. There needs to be a combination of percentage and real number.

In most of the programs I deal with we try to combine some sort of calculation that takes into account percentages and “units.”

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